FAQ

Where is the store based? 
In Utrecht, The Netherlands.

Do you ship internationally?
Yes, we ship worldwide.  

How can I return my order?
Please go to our Return & Exchange for further information. 

How long will it take to receive my order? 
Please allow 7 business days for order to be ready. Some products are not ready to ship immediately. The processing time can take 1-7 business days.

Netherlands 2-3 business days (PostNL)
Germany / Belgium 2-5 business days (PostNL)
Rest of Europe 3-15 business days (PostNL)
United Kingdom 4-10 business days (PostNL)
USA / Canada 7-25 business days (USPS / PostNL)
Rest of the world 10-25 business days (USPS / PostNL)

What are your shipping fees?
The shipping costs differ per country.
For an exact amount visit the checkout page. You need to have a product in your cart to see the shipping costs.

Country T-shirts / Sweaters Hoodies Bags / Beanie Facemask Caps
Netherlands 6,95 6,95 3,95 3,95 6,95
Germany, Belgium 8,95 8,95 4,95 4,95 8,95
USA, Canada 10,00 25,00 7,95 4,95 10,00
Europe from 12,95 from 12,95 7,95 4,95 from 12,95
Rest of the world 15,00 25,00 7,95 4,95 15,00

How do I pay?
There are different ways of paying for you kaomoji order. 

How do I know that my order has been shipped? 

When your order has been shipped, we always send you an track & trace email to let you know it's on the move. We'll send you an email within 7 business days. 

Is there track & trace available? 
Yes, you will receive the code through email. There is no track & trace for our facemasks, Nya bags or other items if stated in the tracking email.

How do I find my size? 
You can find our size chart here. All our t-shirts, sweaters and hoodies are unisex. Hoodies tend to run larger. If you are still unsure about your size, don't hesitate to send us an e-mail or ask on our socials for extra help! 

What if I want to exchange my product for another size? 
Please go to our return & exchange policy for more information. 

What if something is wrong with my order? 
If you have a problem with an order from our store, please contact us immediately. [email protected] If you have received a wrong/damaged item, please contact us within 7 days of delivery and we will take care of it. 

How do I wash the products?

The product I’m looking for is sold out, when can I order it again? 
Don’t hesitate to contact us at [email protected], we will let you know when it’s back in stock. 

Do you have an offline shop?
Currently not, for now we go to (anime)conventions in The Netherlands and Europe.

My shirt is smelly, how come?
Digital Direct is a high quality printing technique that increases quality and durability. There is only one small disadvantage: All the shirts must be sprayed before printing. This spray may smell like vinegar but don't worry. It is absolutely harmless and it should vanish after the first wash! :)

Why are there so many rules for washing a damn T-shirt?! 
Because, our T-shirts are hand printed by our print shop. You have to be more carefully with hand printed T-shirts than factory T-shirts. 

Will I be charged for customs and import? 
Import fees vary widely across the world. We are required by law to state the full value of your order for customs purposes. Kaomoji is not responsible for the custom charges and duties you may be subject to.

Are you open for sponsoring/partnerships or collaborations?
Tell us your story and contact us at [email protected]

I have some questions left unanswered? 
Please don’t hesitate to contact us by e-mail! You can also fill in our contact form on our website or hit us up on our socials!