Terms and Conditions
Kaomoji and its subdivisions are operated by Kaomoji. We do everything to make sure you are completely satisfied with your purchase. Please keep in mind that Kaomoji is a growing company and may not have the same Terms and Conditions policies that you’ll find at big box stores.
A product purchase assume acceptance of our Terms and Conditions. The purchase is considered carried out in full as soon as your purchase is confirmed on your screen.
Please read through our Terms of Conditions below, make sure to contact us if you have any questions.
Your privacy is important to us. Your personal information will only be used within Kaomoji and by those third parties engaged by us to assist in providing services, information and products to you. Kaomoji does not sell, rent, assign or give your information to any third party other than the aforementioned. You are entitled to see the personal information stored upon request. If you have any questions regarding data security, or wish to change any personal information provided to us, please e-mail us to [email protected]
All prices in the Kaomoji web shop are stated in euro's and include VAT. Kaomoji reserve the right to adjust pricing without further notice. The current shipping cost is stated below the pricing in the checkout. Shipping costs may vary per country.
3. Payment Methods
Kaomoji only accepts payment by PAYPAL and STRIPE. This is the most trusted online payment solution on the web. Because of this, Kaomoji has all the same securities and payment frauds protections as these leading payment processor.
4. Right to Return
Returned items must conform to our returns policy:
- Returns for sale products are not allowed. However, kaomoji will review replacement/return requests only if there's an error with the product. Such as, print error or damaged product.
- You have 14 days return right, after you have received it. After this time we cannot guarantee that the refund will be accepted. We strongly recommend that you arrange your return within 7 days of receiving your order to ensure that it arrives at our office within 14 days.
- Items must be returned unworn, unwashed, undamaged and unused with their original packaging and tags.
- The goods are your responsibility until they reach us here, so make sure it's packed up properly so it can't get damaged on the way! Please retain shipping proof in case there are any issues with the post.
- Return shipping is at customer’s expense. The original shipping charges are non-refundable unless the goods are damaged or incorrect.
- Once your item has been received we will refund you by your original payment method. Payments could take up to 7 working days to proces.
All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogues, literature, advertisements, titles, names and any other materials provided on the services are owned by kaomoji and/or third parties. This content may contain omissions, errors, or may be out of date.
Kaomoji cannot guarantee that all product images exactly reproduce the actual colour of the products. We do our best to present the products as realistic as possible, however the colour settings may differ on different computers and thus affect the colour shown on your screen. Clothes might have been pinned to fit the model. Kaomoji have right to change the assortment without further notice and have the right to remove items before your place your order.
6. Delivery & Shipment
Please allow up to 2-15 days for delivery of your order if you are from Europe.
All orders from the USA and the rest of the world could take up to 2-3 weeks. This is depending on each country’s customs inspection and postal delivery practices.
Please make sure you enter in your correct shipping address. If the package cannot be delivered and is returned to sender due to an incorrect address, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address!
It is your responsibility as a buyer to track the package. If you haven't received your package within 30 days if within Europe or 45 days if outside of Europe, please do let us know so that we can help you. If you fail to report it to us, we won't be able help file a claim with the carrier to find your package.
The risk with respect to any damage to or loss of the products will be transferred to the consumer as from the time at which the products are delivered.
If you live outside of the European Union you may be responsible for duty taxes. Once it leaves The Netherlands, upon arrival at your country, it will go through Customs Clearance and tax duty assignments. As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered. After that, your post office will sort and deliver the package to your purchase order's shipping address.
Due to international Customs regulations, the declared values of your merchandise must match the purchased prices or your package will not be released to you until duty tax is paid.
8. Track order
All our orders are traceable except for Facemask and Nya Bags. Please be aware of custom fees, if you reside out of Europe! We will sent you a confirmation with a track and trace link if your order has been shipped.
The contact details of kaomoji to handle complaints can be found by clicking on the ‘contact’ page.
The consumer will be obliged to inspect the product when it has been delivered and to notify kaomoji within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the agreement.
Kaomoji will respond to any complaints that it receives within a term of 14 days after receipt.
The consumer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, colour, finishing, etc. of products cannot be avoided or are difficult to avoid and do not constitute a well-founded reason to submit a complaint. Such complaints, and complaints regarding the removal of certain products from the Website, are not well founded. Kaomoji will not be liable for any damage that the consumer sustains as a result of such deviations or the removal of such products from the Website. The consumer acknowledges that clothing colouring can fade with use and time.