We ship worldwide! 🌐 // Based in The Netherlands

Frequently asked questions

Plenty of frequently asked questions, answered here for you!
Don’t see an answer to your question?
Send us a message and we’ll be gladly to help you out.

Shipping and Delivery

Do you ship internationally?

Yes, we deliver worldwide. 🙂

How long is the delivery time?

Please allow 7 business days for order to be ready to ship out. The processing time can take 1-7 business days.

Netherlands 1-3   business days
Europe   3-14   business days
Outside Europe 10-35 business days  

What are your shipping fees?

The shipping costs differ per country.

Country T-shirt / Sweaters Hoodies  Facemask
Netherlands 5,95 5,95 2,00
Europe from 8,95 from 8,95 4,95
USA, Canada from 11,00 22,00 4,95
Worldwide from 11,00 22,00 4,95

For an exact amount visit the checkout page. You need to have a product in your cart to see the shipping costs.

What shipping option should I choose?

We always recommend shipping that is secured with a track and trace code. If you choose flat rate shipping without track and trace, we are not responsible for any damaged or lost parcels.

Is there a track and trace available?

Yes, only if you choose ‘international secured shipping’ you will receive the tracking code by email. There is no track & trace for ‘facemasks’.

How can I track the status of my order?

Click on the link provided in your confirmation e-mail (Please check your SPAM folder in case the tracking mail got in there) If you have not received this tracking number sent to you within 7 business days after you placed your order, please get in touch with us.

How do I know that my order has been shipped?

When your order has been send, we always send you an track & trace email to let you know it’s on the move. This can take up to 7 business days.

How will my order be shipped?

All items will be safely wrapped in plastic and will be delivered in a shippingbag. Every order comes with a custom kaomoji card and sticker. If you have special shipping instructions, such as a drawing or present for someone.  Please describe that in your order notes and we will take care of it if possible!

Customer Service

How do I find my size?

You can find the size guide below each product. All our t-shirts, sweaters and hoodies are unisex.
T-shirts are European sizes and run a bit smaller than other shirts. Sweaters and hoodies tend to run bigger and have a baggy look. If you are still unsure about your size, please drop us an e-mail or ask on our socials for extra help!

How do I wash my products?

  • Wash inside-out max 30 degrees
  • Hang dry
  • Iron inside-out, not on the print!  

All our items come with a care instruction card. We strongly recommend following these instructions.

Why are there so many rules for washing a damn T-shirt?!

Because, our products are all carefully hand printed. You have to be more careful with hand printed T-shirts than factory T-shirts.

There is something with my print on the product.

The print and personalisation’s of our products are crafted by hand. Natural inconsistency can appear by the process of the screen printing.
Every print is done by hand and not a machine. They are not considered a defect but a surplus value which makes each piece unique.

How do I contact kaomoji?

Please don’t hesitate to contact us.
You can find us on our socials: Facebook, Instagram, Twitter and Tumblr.

info@kaomojiclothing.com
Chamber of Commerce: 64098613
VAT: NL220921702B01

Are you open for sponsoring/partnerships or collaborations?

Tell us your story and contact us at info@kaomojiclothing.com

Payments

What payment methods does kaomoji accept?

  • iDeal
  • Paypal
  • Bancontact
  • Belfius
  • SOFORT Banking
  • Mastercard Creditcard
  • Visa Creditcard

Will I be charged for customs and import?

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs.

Import fees vary widely across the world. We are required by law to state the full value of your order for customs purposes. Kaomoji is not responsible for the custom charges and duties you may be subject to.

Online orders

I’ve added a wrong shipping address, what should I do?

Please contact us immediately by e-mail with you correct shipping address information. If you order already has been shipped, we unfortunately can’t change it anymore. 

How do I cancel my order?

If you changed your mind about your order, please contact us as soon as possible. In case your order has not been shipped, we will cancel your order immediately and your order will be refunded. If your order already has been shipped, unfortunately we can not cancel your order anymore and you have to return your order back to our office at your own expense.

The product I’m looking for is sold out, when can I order it again?

Don’t hesitate to contact us at info@kaomojiclothing.com. We will let you know when it’s back in stock.

Do you have an offline shop?

Currently not, but we go to many (anime) conventions such as: Japan Expo Paris, Dokomi Germany, Animecon Netherlands and many more!

Returns and Exchanges

How do I return or exchange an item?

Within 14 days, orders may be returned and we will issue a refund.
We strongly recommend that you arrange your return within 7 days of receiving your order to ensure that it arrives at our office within 14 days.

 Please follow the requirements below.

  • All products must be returned within 14 days of receiving your item.
  • Unworn and unwashed ( facemasks can’t be returned )
  • In original condition and plastic packaging. ( shipping bag can also be a box )
  • Any products purchased in the SALE cannot be refunded.
  • Shipping back to our office is at the customers’ own cost.

Please fill in our return form at our website and sent the items back to our office.

What if something is wrong with my order?

If you have a problem with an order from our store, please contact us immediately: info@kaomojiclothing.com. If you have received a wrong/damaged item, please contact us within 14 days of delivery and we will take care of it. It has no costs for you.

Will I be refunded for the full amount of my order?

Yes, we will give you a full return as a store credit this includes the amount of shipping. If you would like a refund to your bank account, shipping costs will be deducted from the total amount paid.

When do I get my refund?

Returns will be processed approximately 7 to 10 business days after we receive your return.

I purchased something from the SALE, can I return it?

Any products purchased in the SALE cannot be returned or exchanged.

I have received a faulty product, what should I do?

Please fill in our return form with pictures provided within 14 days of delivery. After confirmation you can return the item to our office The item will be checked and when it is covered by our warranty policy a new item will be send back to you free of charge.

What if my return is not accepted?

The only reason we won’t accept a return is if it is contrary our guidelines. If you send something back to us and we cannot credit you for it, we will not return it to back to the sender. If you would like it shipped back, we will take a Paypal payment for the shipping costs or it will remain in our office for 30 days before being discarded. Shipping costs will vary based on your location.

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