Returns and Exchange
We offer a refund on any full price items returned to us in perfect condition, unused, unwashed within 14 days after you’ve received your product.
Returns for sale items are not allowed.
The product can be returned if:
- In original state and undamaged
- Unwashed, unused or unworn
- Within 14 days been send to our return address after you’ve received your product
The original shipping charges are non-refundable unless the fault is with us. Goods are returned to kaomoji at your own expense. Please note that when sending a return, the parcel is your responsibility until it reaches us. We strongly recommend that you send it insured. Always retain proof of postage.
If the above criteria are not met, we have the rights to reject your exchange. Please fill in our return & exchange form to begin the return process.
Exchange for another size:
If you would like to exchange your product for another size, you have to return your product first ( see return policy for conditions ). Once we received your item in good condition, we will refund your total amount as quickly as possible to the account used to purchase the order. Once everything is done you have to place a new order on the website with your new size.
Please fill in the form within 14 days of delivery and we would be happy to start the exchange. However, shipment cost is at the customers’ own cost.
Faulty or damaged product received:
If you have received a damaged of faulty product, please notify us within 14 days of receiving your product otherwise, we are not able to help you anymore. Fill in our return form and please attach at least 3 clear pictures of your faulty/damaged product. We will take care of the rest and it has no further costs for you.